Six months ago, a construction and manufacturing company from Nigeria contacted our sales staff. The customer needed a new overhead crane to replace the old one. After a friend's recommendation and a site visit, the customer chose to cooperate with us Yuantai Crane. Yuantai Crane has many years of experience in producing high-quality overhead cranes and a good reputation. After several discussions and negotiations, the customer decided to need a 50-ton double girder overhead crane. We assured the customer company that the crane would be delivered within the agreed time and meet all their requirements.
Yuantai Crane kept its promise and delivered the crane on time. At acceptance, the customer was very satisfied with the overhead crane. The installation process was fast and smooth, and the crane was soon put into use.
However, a few weeks after installation, the customer encountered some technical difficulties while operating the crane. The customer immediately contacted our business manager, and we quickly sent out a technical team to assess and solve the problem. Yuantai Crane's skilled and experienced technicians quickly found and solved the problem. The technicians also conducted a thorough inspection of the crane to ensure everything was normal.
Clients are impressed with the level of service we provide and praise our quick response to their questions. In addition, they expressed their admiration for the professionalism of the Chinese people, and they were even more impressed by Chinese manufacturing. After another period of use, the customer is very satisfied with the quality of this 50-ton European-style double-girder bridge crane, which has greatly improved the production efficiency of their factory.
Yuantai Crane always puts customer service and satisfaction first, so if you need to buy a crane, please feel free to contact us.