Timeline and story
- November 15, Yuantai Crane received electric chain hoist inquiry from Panama client, "hi we need a 3-5 tone with a 15 meter chain".
- November 16, Julia (sales executive) sent the quotation and drawing of 3 ton electric chain hoist with electric trolley to client, but no reply.
- November 17, They connected on WhatsApp. Client checked email, confirmed what he need was a fixed type electric chain hoist, not with a moving motor, just with a hook. And also confirmed the ship port. An hour later, Julia revised the quotation. "That's good, i will confirm on Thursday." Panama client said.
- November 20, Client did not confirm, he needed more time.
- November 26, "Hi, how long will it arrive Panama?", "About 33 days by sea, production time is about 10-15 days. We are responsible for shipping the electric hoist to Panama port. You need to find a freight forwarder to handle the subsequent customs clearance and other matters". Client said he had a cooperative freight forwarder in Yiwu, China, we just need to delivery the hoist to Yiwu.
- November 27, Julia contacted the person Sandy who was in charge of the subsequent transportation. And sent PI and payment instructions to Client.
- December 1, Waiting for the customer to arrange payment
- December 2, Client confirmed the hoist speed and voltage again, but he want a faster motor which can reach 4m/min.
- December 4, Confirmed with engineer, Julia suggested client to choose 3 ton electric chain hoist with 6.4m/min speed. "that might be better, send me the specific of that one please. I will confirm tomorrow".
- December 10, Client confirmed the PI and make the payment.
Now, we are producing the electric chain hoist, and will delivery it on time to Yiwu.
If you also need hoist and crane, contact us freely, we will send our best solution for you.
